Terms and Conditions

1. Definitions

"Platform" refers to the NOTSOWMS warehouse management system, accessible at notsowms.ro. "Provider" is the operator of the NOTSOWMS platform, based in Timișoara, Romania. "Client" is the legal entity or authorized individual using the Platform. "Service" includes access to the WMS platform, native integrations (couriers, e-commerce, invoicing), technical support, and updates.

2. Account and Access

To use the Platform, the Client must create an account providing accurate and complete information. The Client is responsible for the security of access credentials, including passwords and multi-factor authentication (MFA) devices. Each user must have an individual account. Sharing credentials is prohibited. The Client is responsible for all actions performed through their accounts.

3. Service Usage

The Client agrees to use the Platform only for lawful purposes, in compliance with Romanian and European legislation. The following are prohibited: - Using the Platform to store or process illegal data - Attempting unauthorized access to other accounts or systems - Reselling or sublicensing access without written agreement - Uploading malicious content or attempting to compromise system security

4. Payments and Billing

Prices are displayed in EUR and do not include VAT. Billing is monthly or annual, depending on the chosen plan. Payments are processed through Stripe. For the Starter plan, activation is immediate after payment. For Professional and Enterprise, activation occurs after payment confirmation and completion of the onboarding process. In case of non-payment, access to the Platform may be suspended 15 days after the due date. Client data will be retained for 30 days after suspension.

5. Data Ownership

All data entered by the Client into the Platform (products, orders, inventory, customer information) remains the exclusive property of the Client. The Provider does not claim any rights over Client data. The Client may export their data at any time through the export function or via API. Upon contract termination, the Provider will make data available in a standard format for 30 days.

6. Availability and SLA

The Provider guarantees a minimum Platform availability of 99.5% per calendar month, excluding scheduled maintenance periods. Scheduled maintenance will be announced at least 48 hours in advance and will be scheduled outside peak hours (typically between 02:00-06:00 EET). In case of availability below the guaranteed threshold, the Client may request credit proportional to the downtime period.

7. Limitation of Liability

The Provider is not liable for indirect losses, lost profits, or consequential damages resulting from the use or inability to use the Platform. The Provider's total liability is limited to the subscription amount paid by the Client in the last 12 months. This limitation does not apply in cases of gross negligence or intentional breach.

8. Contract Termination

The Client may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods. The Provider may suspend or terminate access in case of serious breach of these terms, after written notification with 15 days notice (except for breaches that endanger system security).

9. Changes to Terms

The Provider reserves the right to modify these terms. Clients will be notified by email at least 30 days before changes take effect. Continued use of the Platform after this period constitutes acceptance of the new terms.

10. Contact

For questions regarding these terms: Email: [email protected] Phone: +40 743 548 754 Address: Timișoara, Romania